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Privacy Policy

Last updated: 27 September 2026

This Privacy Policy explains how Terra Insight Pvt. Ltd. ("Terra Insight", "we", "us"), a company incorporated in India with its office at 6th Floor, Duo Harmony, Suranjan Das Road, Bangalore, Karnataka 560075, India, processes personal data when you visit www.terra-insight.com (the "Website"), use the tools on it, or contact us.

We process personal data in accordance with the Digital Personal Data Protection Act 2023 (the "DPDP Act") and the rules made under it, and the Information Technology Act 2000 together with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011.

1. Scope: Website data and product data

This policy covers personal data we collect through the Website. It does not cover data that our customers upload to or process through TransactIG or TransactIQ. For that data, the customer decides why and how it is processed, and we process it only on the customer's instructions under the signed customer agreement and its data processing terms. If your personal data appears in a customer's records, such as a bank statement or a ledger, please direct requests about it to that customer.

2. Personal data we collect

Data you give us

When you submit a form on the Website (demo request, newsletter or a downloadable resource), we collect:

  • name, designation and company
  • work email address and phone number
  • industry, approximate transaction volume and ERP in use
  • any notes you add, and how you heard about us

We do not ask for, and you should not submit, passwords, bank account or card numbers, Aadhaar, PAN or other government identifiers through Website forms.

Data collected automatically

When you use the Website, our analytics tools (loaded through Google Tag Manager) record technical and usage information such as IP address, browser and device type, pages visited, time on page and the referring website. This is used in aggregate to understand how the Website is used.

Calculators and tools

The interactive tools on the Website run in your browser. Figures you enter into a calculator are not sent to us unless the tool explicitly asks you to submit them.

3. Why we use it, and on what basis

  • To respond to your enquiry, arrange a demo and follow up, on the basis of your consent given when you submit the form.
  • To send the newsletter or resource you asked for, on the basis of your consent. You can withdraw it at any time using the unsubscribe link or by writing to us.
  • To operate, secure and improve the Website.
  • To comply with applicable law, or with a lawful request from a government authority or court.

We do not sell personal data, and we do not use it for any purpose that is not stated in this policy.

4. Who we share it with

  • Service providers who process data on our behalf under contract: cloud hosting (Amazon Web Services, Mumbai region), form handling and email (Google Workspace), and Website analytics.
  • Authorities, where disclosure is required by law.
  • A successor entity, in the event of a merger, acquisition or restructuring, subject to the same protections.

5. Where it is stored

Our production systems run in the AWS Mumbai region in India. Some service providers, such as email and analytics providers, may process limited data outside India. Any such transfer is made only to the extent permitted under the DPDP Act.

6. How long we keep it

We keep enquiry and contact data for as long as needed to respond to you and manage our relationship. If there is no further engagement, we delete it within a reasonable period, unless a longer period is required by law. When you withdraw consent, we stop processing and erase the data unless we are required by law to retain it.

7. How we protect it

Terra Insight is ISO 27001:2022 certified. Data is encrypted at rest with AES-256 and in transit with TLS 1.2 or higher, and access is restricted by role, with multi-factor authentication required for privileged access. See our Security page for more detail. If a personal data breach occurs, we will notify the Data Protection Board of India and affected individuals as required under the DPDP Act.

8. Your rights

Under the DPDP Act, you have the right to:

  • obtain a summary of the personal data we process about you and the processing activities
  • correct, complete or update inaccurate or incomplete data
  • have your data erased, unless we are required by law to keep it
  • withdraw consent at any time. Withdrawal does not affect processing already done.
  • nominate another person to exercise your rights in the event of your death or incapacity
  • have your grievance addressed by our Grievance Officer, and then approach the Data Protection Board of India if you are not satisfied with our response

To exercise any of these rights, write to the Grievance Officer at the address below.

9. Cookies

The Website uses cookies set by our analytics tools to measure usage. You can block or delete cookies through your browser settings; the Website will continue to work without them.

10. Children

The Website is intended for business users and not for children. We do not knowingly collect personal data from anyone under 18. If you believe we have done so, please contact us and we will delete it.

11. Changes to this policy

We may update this policy from time to time. The "Last updated" date above shows the latest version, and material changes will be noted on this page.

12. Grievance Officer and contact

Questions, requests and complaints about personal data may be sent to our Grievance Officer:

  • Grievance Officer, Terra Insight Pvt. Ltd.
  • Email: privacy@terra-insight.com
  • Address: 6th Floor, Duo Harmony, Suranjan Das Road, Bangalore, Karnataka 560075, India

We will acknowledge your request and aim to resolve it within one month of receipt.